FREQUENTLY ASKED QUESTIONS

Shopping Information

To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.

There is no minimum for most products. However, bulk orders for events and corporate gifting may have minimum quantity requirements.

Yes! We love creating custom candles for birthdays, weddings, baby showers, corporate gifting, festive occasions, and more. You can customize the fragrance, color, size, label, and packaging depending on the product.Simply fill out our Custom Order Form or contact us through WhatsApp, Instagram, or email. We'll discuss your ideas and create something unique just for you.

Standard orders are usually dispatched within2–5 business days. Custom and bulk orders may require7–21 days, depending on the design and quantity.

If your order hasn't entered production yet, we'll do our best to accommodate changes. Please contact us as soon as possible.

Candles & fragrances

Our candles are handcrafted using premium-quality soy wax and carefully selected fragrance oils for a clean and long-lasting burn.

Yes! Soy wax is biodegradable, burns cleaner than paraffin wax, and produces less soot.

Burn time depends on the candle size:

  • Mini Jar: 10–15 hours
  • Medium Jar: 30–40 hours
  • Large Jar: 45–60 hours
  • Pillar Candles: Varies by size

Absolutely! Most of our candles are available in a variety of fragrances. You can select your preferred scent on the product page.

Each candle is handmade, so slight variations in color, flower placement, and finish make every piece unique.

Shipping & returns

We currently ship across India.

Delivery usually takes 3–7 business days, depending on your location.

Once your order is shipped, you'll receive a tracking link via email or WhatsApp.

Due to the handmade nature of our products, we do not accept returns unless the item arrives damaged or incorrect.

Orders may be cancelled before production begins. Custom orders cannot be cancelled once production has started.

We take great care in packaging every order. However, if your product arrives damaged, please contact us within 24 hours of delivery.

To be eligible for a replacement or damage claim, you must provide an uninterrupted 360° unboxing video, starting from the sealed package before opening it and continuing until the damaged item is clearly shown. This video helps us verify that the damage occurred during transit.

Please note:


  • Claims without a complete unedited unboxing video cannot be accepted.

  • Photos or videos taken after the package has already been opened are not sufficient for damage claims.

  • Once your claim is verified, we will arrange a replacement for the damaged product.

Gifting

Yes! We offer beautiful gift packaging for special occasions. You can add special instruction during checkout.

Absolutely. Add your personalized message during checkout, and we'll include it with your order.

Yes! We specialize in wedding favors, return gifts, baby shower favors, festive hampers, and corporate gifting. Contact us for bulk pricing by filling the Bulk order form.